Frequently Asked Questions

When should I order my invitations?

For wedding invites: We suggest that you order your invitations 3-4 months prior to your wedding date. This allows for the design process, finalisation of proofs, production time and mailing of your order. Aim to send your invites out 6-8 weeks in advance to allow for confirmation of numbers.
Other invites: Depending on the event and how much notice you want to give your guests. You will want to allow 10-15 working days (domestic) from approval of your proofs. We will advise you if the time frame will be shorter or longer.
For more details on the ordering process see order info.

When should I order my Photobook?

This will depend on the number of pages, number of photos and whether you require a custom design. The design will be a two stage process. The first stage we provide a pre design, which is a double page spread. A pre design will take from 3-6 working days and you will be emailed a proof. Once the design is approved by you (in writing) we will continue designing your Photo Book. This second stage should take around 7 working days. We will then send you a low resolution electronic version for proofing. Upon approval of your artwork, the Photo Book will be printed. Delivery of the finished photobook will follow in approximately 20 working days depending on your location. Expect longer delivery times leading up to Christmas; please contact us for Christmas delivery schedules.

Do you have minimum order quantities?

Invitations: There is a minimum quantity of 25 invites as it will cost the same as printing 20. You may order less, but you will still be charged for 25. We do suggest that you have additional blank invites for last minute invited guests.
Photocards: There is a minimum quantity of 20.

Should I order additional invites?

We do suggest that you have 5-10 additional blank invites for last minute invited guests. These will have a blank space to handwrite your guest's name with a blank envelope included.

How do I place my order?

For details see order info.

How do I customise my stationary?

You may modify any aspect of your chosen invite; the wording, font and colour. If you can't find exactly what you are looking for and want something custom designed, we can arrange that for you. For more details see product info. Also, you can see different colour options displayed within your chosen wedding design.

Can I change the colour of any of the designs?

Yes. For more details see product info. Also, you can see different colour options displayed within your chosen product design.

Can I get a sample of any of the designs?

We send out sample packs. For more details see product info.

Can I change the font?

Yes. You can change the font of any design, please be aware that particular fonts are more suited to particular designs. To see the available fonts see the 'Font Options' page.

Can I change the wording?

Yes. You can have any wording you like, the wording on our website are examples of what you may choose. For more details see our wording guides for wedding invitations, wishing well, gift registry, save the date, thank you, versus and quotes.

Can I include a poem or phrase?

Yes. You will need to contact us prior to ordering to see how a poem or phrase will fit with your chosen design. Some designs have more space than others. You will need to contact us for more details.

How do I enter guest details?

You will need to enter your guest names and addresses in the forms that we provide you. Special care should be taken to enter your guest details as it will be printed exactly as you type it. For example; Mr & Mrs Smith, Peter & Maree Smith, Peter & Maree. This will appear on both the invite & the label to go onto the envelope.

How do I view my stationary before printing?

For details see our policy.

Will the colours on my screen by exactly the same as my printed stationary?

No. See our policy

How long does my order take?

This will depend on your product type, whether it be from a selection of our current designs or a custom design. Please contact us for more informations.

How is my order delivered?

For details see our policy

What is the cost of delivery?

For details see our policy

What format should my photos be?

For details see our policy

How do I send my photos?

For details see our policy

What is your refund and cancellation policy?

For details see our policy